Handling three people at once
Give each conversation window a note with the name, the order number and the gist. Switch windows and the note switches too. No more scanning one long notepad for the line that belonged to this person.
Free for Windows
Move between conversations and what you just heard blurs together
You are handling three people at once. The window keeps changing; your notepad does not. While you work out which line belonged to whom, the customer waits. WindowPin attaches notes to each conversation window, so while you are looking at that window you see only that customer’s notes.
No installer · a single executable · touches nothing in the registry · v2.5.0
Handing off to a supervisor or the next shift
Leave the history and what you already tried on that window as a checklist. The handover lives on screen instead of in a spoken summary, so whoever picks it up does not start from the beginning.
Working between the manual and the conversation
Keep your common replies and the refund-policy summary pinned to the manual window. Bring that window up and copy straight from it.
What you end up using during a shift
ChecklistsKeep the steps you must confirm as items and tick them off.
RemindersPut “check back in 10 minutes” on the note itself.
Search everythingCtrl+Shift+F finds an order number across every note.
Frequently asked questions
Does customer information go to a server?
No. Notes are stored on this PC only. What reaches a server is the language, the app version, the OS and one random number created at install — and switching it off in Settings means the app contacts nothing at all.
Does it work if our helpdesk is a web app?
If it is a window, it works. Browser windows, in-house applications and remote sessions all attach the same way.